Cope Brothers & Sons LLC Terms and Conditions
Lost Item Policy
Cope Brothers & Sons LLC (we) take every measure to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of purchase. Reimbursement shall not exceed more than 10 times the charge for cleaning the item.
Damaged Item Policy
Reimbursements for damaged items processed through our Wash & Fold service may be issued if the damage was caused due to the willful negligence of our staff. Claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of purchase. Reimbursement shall not exceed more than 10 times the charge for cleaning the item.
Customer Agreement
By purchasing our services, you the customer agrees they are at risk at all times for the loss or damage of their personal property. Therefore, the customer agrees any claims and reimbursements must be made in accordance to Cope Brothers & Sons LLC’s policies.